Shop Canadian Treats ships your package direct from Canada to anywhere in the world. We use the most economical carrier to get your product to you in perfect condition. Whenever possible we use clean, recycled materials in shipping.
Unless overnight or express delivery is requested, all orders will be shipped by surface transport. If you require your product by a specific day, please mention this when you order. We will then supply you with the shipping cost to get your order to you on the date required.
During the summer months or where chocolate or other products that may be affected by the heat are being shipped to warmer climates, overnight shipment to a facility that is air-conditioned or to an address where someone will be available during the day to receive it is recommended. Shop Canadian Treats cannot accept responsibility for the quality of the product on arrival unless overnight shipping is requested.
Shipping costs are primarily based on weight. However, in some cases if the package exceeds certain dimensions established by the carrier, the cost will be based on package size and volume rather than weight. These volume charges occur mainly on items such as potato chips and lighter snacks.
While our shipping costs are normally accurate, we do reserve the right to advise of extra shipping costs that occur based on a combination of orders that require multiple shipments, excessive weight or volume charges. Additional charges may be necessary for locations like Alaska and Mexico. We do not charge for excess shipping charges under $2.00.
For delivery within North America, please allow up to 12 business days for standard surface delivery after the order is shipped. We will notify you by email when the order is shipped and, wherever possible, provide you with a tracking number.
For International orders, there are no published delivery standards but surface mail should be delivered with 5-7 weeks depending on the location.
Please note that we cannot be responsible for delays in shipping caused by situations not in our control such as Customs delays and other government inspections.
Items lost in transit will be replaced after we receive notification from the shipping agency that they cannot locate the shipment.
If an order is returned to us as undeliverable, it will be resent after the proper address is provided. If the original address provided with the order was incorrect, an additional shipping charge will apply to resend the items. If the order was sent and it was our error, we will reship the product at no addtional cost.
If your order is to be shipped to a country other than the United States or Canada, there may be some adjustments in shipping charges and billed separately based on the destination prior to your order being sent out.
All International orders are shipped by either Canada Post or UPS.
Your order may be cancelled at any time prior to shipping and you will receive a full refund. However, since we personally shop for your order, we reserve the right to charge a $10.00 re-stocking fee.
All packages are subject to random checks by custom officials of all countries. While this may in some cases cause a delay in the arrival of the shipment, we cannot be held responsible for any delays as a result of this.
Since import regulations vary for each country, please consult your customs office before placing your order. Your order must conform to the regulations of the destination country.
U.S. FOOD AND DRUG ADMINISTRATION
All orders may be opened and inspected at the discretion of the U.S. Customs officials. We cannot be held responsible for delays caused in this manner.
Last updated on July 29th ,2017.
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